Story 1
Sally Johnson: from title-locked to confident adjacent applicant
Sally, a 40-year-old unemployed Product Manager in Auckland, started with high hesitation about applying outside her historical title family. Career Intelligence surfaced adjacent customer-success roles, showed why they matched her strengths, and reduced stale-listing noise during triage.
Starting point
Low role-search diversity and low trust in non-Product titles.
Turning point
Strength-fit explanations and confidence prompts made pivot roles feel credible.
Outcome
4 suitable customer-success jobs shortlisted from live market results.
Result snapshot
Sally converted from hesitation to action with 4 strong customer-success shortlist choices and a clear 48-hour apply plan.